Hotline: +65 6659 2770 Email: orders@chopchopbanner.com ChopChop Banner – Pull Up Banner Design & Printing Service in Singapore

FAQs

How do I collect my pull up banner stand?
Collection will be at our office, or we can deliver it to you for a small fee of $30.
How do I submit my artwork and what if I don’t have one?

We prefer high-resolution PDF but you can send us JPG, EPS, Photoshop, Illustrator or InDesign. Click here for detailed specs of your artwork. If you do not have artwork for your pull up banner stand, don’t fret! Our trusted team of designers will help you out!

Can I use my pull up banner stand outdoors?

Of course you can! However, it is highly advised that you purchase the deluxe package as it encompasses higher grade synthetic paper which is more durable, waterproof and has a lower risk of tearing. The resistance to the harsh elements of nature make it better choice for outdoor use.

How long does it take to assemble the pull up banner stand?
The pull up banner is ridiculously simple to set up. With a few, uncomplicated pieces, all you need to do is to snap them into place and taadaa!

What material is my design printed on?

The material used for printing for the standard package is regular 200gsm (synthetic) paper, great for indoors! The material used for printing for the deluxe package is 220gsm (synthetic) paper. The 220gsm paper is more durable, waterproof and has a lower risk of tearing, hence great for outdoors!

*All banners also come with Matt or Gloss Lamination finish to create a more professional look.

What happens if I need to change my order midway?

Call us at 6659 2770 immediately and update us on what change is required. If your order has already been printed, reprint charges will apply.

What happens if I need to change my shipping address for my order?
Call us at 6659 2770 immediately and update us on what change is required. Additional charges may apply.

There’s a mistake on my banner, is it possible to get a reprint?

Unfortunately not. On our part, we will try our best to check for mistakes. However, we strongly recommend our clients to thoroughly check the artwork proof and approve of it before we send it for printing as we will not be accountable for any errors once you have approved of the final artwork.

For artwork provided by clients, we will send a proof for confirmation prior to printing.

What is the difference between the whale and standard series?

The whale series has a much neater and sleek look in comparison to the standard series where 2 support frames are protruding. It also has a wider and heavier base, making it more sturdy.

What is the difference in thickness of papers?

Thicker paper is better in quality and is more durable. Thinner paper is recommended for short-term use due to cost efficiency.

How do I ensure colour accuracy?
As we are not using offset methodology for our banners production, please note slight color variations may occur in actual hard-copy print-out as compared to soft-copy screen designs / colors. Color variations are dependent on actual print machines and print methods selected, separate / continuous batch printing, RGB/CMYK graphics design setting etc.

How do I send my working files?

You can send us your working files through wetransfer.

How long will my banner last?

On average, our pull up banners last 6 months or more with proper care. It also depends on the frequency of use and the environment it has been subject to. This does not apply to the budget series as it is meant for very short-term or even a one-time use.

Do you issue any warranty?
Unfortunately, we do not issue any warranty.

What methods of payment do you offer?

We are open to several modes of payments such as PayPal, cash or cheque on delivery.

What currency do you transact in?
We only transact in Singapore Dollars (SGD).

Can I get a refund?

All cost are final upon confirmation of artwork and specifications, hence there are no refunds.

How long does it take for me to receive my pull up banner?
All it takes is 3 working days from artwork approval and we will ensure that you get your pull up banner.

How much does shipping cost?
Locally, we deliver for a small fee of $20. For special locations like Marina Bay Sands, Jurong Island and Sentosa Island, the delivery charge is $30 (due to special arrangements required to access these locations, entrance charges and longer delivery times).

We also deliver internationally, and overseas express shipping is available. However, please contact us to get a quote on your shipping fees.

What happens if there is a failure in delivery?

If you are unable to receive the banner or submitted a wrong address, we will deliver again but additional charges will apply.

Do you have special discounts for bulk orders?

We offer bulk discounts for quantities above 5 pieces. Please contact us to find out more.